Refund and Return Policies
DoorXpert’s refund and return policies are as follows:
1. Eligibility for Refunds:
Full refunds are available if the service is canceled at least 48 hours prior to the scheduled installation date.
Cancellations made within 48 hours are eligible for a partial refund, minus a 20% cancellation fee. No refunds will be issued after the installation has commenced.
2. Partial Refunds:
If a customer requests a reschedule within 48 hours of the scheduled installation date, a rescheduling fee may apply, but no refund will be provided.
3. Return Policy:
Any equipment or materials provided by DoorXpert as part of the installation service are non-returnable once installed. The customer assumes ownership of these items upon installation, and any defects or issues fall under the manufacturer’s warranty.
4. Refund Process:
Refunds, if eligible, will be processed within 10 business days and issued to the original payment method. DoorXpert is not responsible for delays caused by the customer’s financial institution.